Refunds policy
At Chubrep Enterprise, we understand the importance of secure and timely delivery of your documents. Whether you’re shipping bills, cards, or other essential items, our goal is to ensure they arrive safely and as expected. This policy outlines how refunds are handled in the rare case something goes wrong.
1. Eligibility for Refunds
Refunds may be considered if:
Your parcel is not delivered within the agreed timeframe.
Your parcel is confirmed as lost in transit.
Delivery is made to the wrong recipient due to an error on our side.
Refunds will not apply if:
Incorrect or incomplete shipping details were provided by the customer.
The parcel was refused, unclaimed, or not collected by the recipient.
Delivery is delayed due to circumstances outside our control (e.g., natural disasters, strikes, or government restrictions).
2. Refund Amounts
Up to 60% of the order value if your parcel is undelivered or lost due to our error.
No refund is provided for delays or issues caused by incorrect customer details or circumstances beyond our control.
3. Refund Process
1. Contact our support team within 7 days of the expected delivery date.
2. Provide your order number, payment confirmation, and any relevant delivery details.
3. Our team will verify the issue with our delivery partners.
4. Approved refunds will be processed back to your original payment method within 5–10 business days.
4. Customer Responsibility
To help us serve you better and avoid delivery issues, please ensure:
All shipping details (name, address, contact) are accurate and complete.
You are available to receive or collect your parcel when delivery is attempted.
5. Contact Us
For refund inquiries or assistance, reach us at: